Set proper expectations for discounts

Did you discount a recent order?

If so, did you tell the client the details?

Don’t assume they know you did.

Share the specifics with them.

Let them know if it was a one-time offer, a special from a supplier, or if you were passing along a loyalty discount.

Setting the proper expectations at the time of the discount is crucial.

The same discount might not apply to a future order, even if it’s a repeat order.

Letting your client know beforehand will prevent future confusion and aggravation for you and the client.

The added bonus?

You get kudos for saving them money.

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